Refund policy

Return Policy – Sakumi.ch

At Sakumi, your satisfaction is important to us.

We accept returns within 14 days of receiving your order, but only if the product is unused, unopened, and in its original condition.

Eligibility for Returns

To be eligible for a return:

• The item must be unopened, unused, and in the original packaging

• You must provide proof of purchase (invoice or order confirmation)

To request a return, please contact us at alfallouji@gmail.com.
We will provide you with the return address and next steps.

Please note: Returns sent without prior approval will not be accepted.

Non-returnable Items

Due to hygiene and safety reasons, we do not accept returns for:

• Opened or used skincare or beauty products

• Sale items or promotional items

• Gift cards

Damaged or Incorrect Items

If your order arrives damaged, or you receive the wrong item, please contact us immediately at alfallouji@gmail.com with a photo and your order number.
We’ll assess the issue and offer a replacement or refund.

Refunds

Once we receive and inspect the returned item, we’ll notify you of the approval.
If approved, your refund will be processed to your original payment method within 10 business days.

If more than 15 business days have passed since the refund was approved, contact us at alfallouji@gmail.com.