Refund policy

Return & Refund Policy – Sakumi.ch

Because we sell skincare and beauty products, we do not accept returns or exchanges for a change of mind, for hygiene and safety reasons. This guarantees that every product you receive from Sakumi is new, sealed and authentic.

Damaged, faulty or incorrect items

We offer a full refund or a replacement if:

your item arrives damaged;
your item is faulty;
you received the wrong item, or an item is missing from your order.

Please contact us at zea@sakumi.ch within 48 hours of delivery, with your order number and photos of the item and its packaging.

Damage that occurs after delivery or results from misuse is not covered.

How it works

Please do not send anything back before we reply: returns sent without prior approval will not be accepted.
We will review your request and, if needed, ask you to return the item. We will give you the return address and instructions.
When the error is ours (damaged, faulty or wrong item), we cover the return shipping costs.

Product verification

Every order is checked before shipping and we record the batch number of each product. Returned items are inspected on arrival: we may refuse a refund if the item does not match the one we sent (batch number, seal or packaging).

Refunds

Once we have received and inspected the item, we will email you to confirm whether your refund is approved. If it is approved, the refund will be made to your original payment method within 10 business days.

Sale and promotional items are only refunded if they are damaged, faulty or incorrect. Gift cards are non-refundable.